How will I pay for services?
All invoicing and payment is processed in our Time To Pet App. Clients will be billed at the end of each week on Friday.
What if I need to cancel a pet visit?
Please provide 12 hours notice of cancellation prior to the scheduled walk; otherwise full fees will apply.
*Visits can be rescheduled and credited to the account for later use.
What if I need to cancel an overnight stay?
Any visits lasting 4 days or longer (within 1 calendar month) are subject to a 20% non-refundable deposit. We understand that emergencies happen, and we will work to put unused pet sitting deposit funds toward future dates. (Must be rebooked within 365 days of the original sitting dates.)
How can I schedule services?
Current clients can place requests for services in our client portal. New clients can schedule a meet and greet appointment by phone or via email.
Will I be able to meet my sitter?
Absolutely! We will always make sure that a meet and greet is scheduled before you head out of town. It is very important to us to make sure that our sitter assignments are a good fit for our clients and our sitters. We want to make sure that you are feeling comfortable and confident that your fur kids are in good hands.
Will I have a back up sitter?
Yes, for each sitting assignment we will introduce you to your two primary sitters. We all work as a team but it is important to us that our clients know who will be caring for their pets.
Are You Insured and Bonded?
Yes, and we have insurance specific for pet care.
What happens at meet and greets?
We take a look at everything we will be responsible for. Our sitters go through a checklist that includes items such as:
- Discussing your pet’s routine. We want to keep as many variables the same as possible! Pet’s thrive when we keep up with their routine and regular schedule.
- Food & Water location
- Extra food location
- Meal prep instructions
- Favorite toys
- Where to put scooped litter/poop bags
- Mailbox instructions
- Discussing key/ lockbox/ garage or door code test
- Medical concerns & Medication instructions
- Any other details about your pet’s specific needs
What happens if I need to cancel a walk or drop-in vacation visit?
Please provide 24 hours’ notice of cancellation prior to the scheduled walk; otherwise, full fees will apply.
*Visits will be rescheduled and credited to the account for later use.
Do people usually tip their pet sitters?
If you received great service, it is appropriate to tip your dog walker or pet sitter. This is a suggested guide only and not required. You may include the additional amount on your invoice/credit card payment and we will pass it along to your sitter with your compliments, or you may leave cash for your sitter.
