Policies

All services must be paid in advance with a credit card in our Time To Pet Portal. Weekly recurring clients will be billed at the end of each week.

Pet Visit Cancellation Policy

We require 24 hour notice to book, cancel, or reschedule services. If you cancel services less than 24 hours prior, you will be charged for the full amount of the scheduled service. If you wish to reschedule we will save your payment as a credit for future services.

A late booking fee of $15 will be applied to any booking request with less than 24hr notice

Pet Taxi cancellations require 24-hour notice to guarantee you are not charged for the visit.

Overnight Visit Cancellation Policy

All vacation sitting requests require a non-refundable 20% deposit due upon booking.

If you cancel within 3 weeks of your first pet sitting appointment, you will receive a full refund minus the 20% deposit. Cancellations made within fewer than 3 weeks notice will be charged 50% of the total cost of your booking. If you would like to reschedule you may reschedule within 1 year of your original booking date and the deposit will go towards your new sitting dates.

NOTE ABOUT TIPPING

If you were provided with great service, it is appropriate to tip your dog walker or pet sitter. This is a suggested guide only and not required. You may include the additional amount in your check or credit card payment and we will pass the surplus along to your sitter with your compliments.